Refund policy

Return and Refund Policy

At HL33, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return subject to the following conditions:

Return Eligibility

Items may be returned within 60 days of the delivery date provided that:

• The item is unused.
• The item is in its original, unopened packaging.
• The item is in resalable condition.
• Proof of purchase is provided.

Non-Returnable Items

The following items are not eligible for return:

• Opened products
• Used products
• Special-order items
• Clearance or final-sale items
• Products damaged due to misuse, improper handling, or installation

Return Authorization

Before returning any item, customers must contact HL33 to obtain return authorization. Returns sent without prior authorization may be refused.

Return Shipping

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as HL33 is not responsible for items lost or damaged during return transit.

Refunds

Once the returned item is received and inspected, an approved refund will be issued to the original payment method. Refund processing times may vary depending on the payment provider.

HL33 reserves the right to refuse any return that does not meet the conditions outlined in this policy.

Contact Us

For return requests or questions regarding your order, please contact our customer service team with your order number and product details.